Any difference between a desire, and an objective and the reality of the performance
Performance: a measure of any factor that influences positive outcome (Earnings Before Interest Taxes Depreciation and Amortization): quality and rejects, customer returns, time spent, rhythm, speed, delivery on time, peripheral costs, maintenance, logistics, etc...
Implies a change towards a reduction in flaws towards an increase in precision, but not necessarily an increase in effort.
This change therefore has to be driven as if it were a result: strictly and in a precise order.
Most of our clients state at the end of their projects once the results have been achieved that, inspite of their employees’ qualifications and indvidual knowledge, the approach, work methods and cross-vision have a direct impact on the result.