Our support method is a secure Internet link that: - gives you online support for your documents and hardware without having to move them - with your consent, takes control of your system in front of you. We have chosen to work with Java because: - You can observe from your own screen while the consultant shadows you
 The process is simple and unproblematic as well as being protected by firewalls and routers
 The connections are absolutely secure, and meet https/SSL security standards
 You are present at the time of the connection and you keep control of your computer.

At your email reception, we will propose you an internet and phone meeting date with a link to a software to launch directly before the meeting. Then you will be connected to view the consultant’s screen as if he were close to you.

A piece of software is run directly on your computer. If you are having problem joining your meeting, please ensure you have the latest version of Java Get Java and then return to this page

We hope to help you soon!